Return & Refund Policy

At Divyam Basics, your satisfaction with purchases across all our product categories is our highest priority. We want you to be completely delighted with your shopping experience.

RETURNS & REFUNDS

We offer returns and refunds within 14 days of receiving your order. If you are not completely satisfied with your purchase, please contact us to arrange for a return or exchange for another item.

DEFECTIVE PRODUCTS

In the rare event that you receive a defective product, we will arrange for a replacement or refund at no additional cost. All our products undergo quality checks, but if any issue arises, we're here to make it right.

CONDITION REQUIREMENTS

All returns must be authorized by Divyam Basics and must be returned in their original condition with all tags, packaging, and accessories intact. Products that show signs of use, damage, or missing components cannot be accepted for return.

CUSTOM & PERSONALIZED PRODUCTS

Custom-made, personalized, or specially ordered products cannot be returned or refunded due to their unique nature. We ensure thorough communication during the ordering process to guarantee your complete satisfaction.

CATEGORY-SPECIFIC POLICIES

Some product categories may have specific return requirements due to their nature (e.g., electronics, perishable goods, intimate apparel). Please check individual product pages for category-specific return information.

REFUND PROCESSING

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5-7 business days.

If you have any questions about our return policy or need assistance with a return, please contact our customer care team at divyambasicsstudio@gmail.com. We're here to ensure your Divyam Basics shopping experience is exceptional across all categories.